Refund policy

Refund Policy

Bestever.pics

R66 Pty Ltd

ACN 677 144 484

Trading as Bestever.pics

Version 2026

Effective Date: 1 May 2026

1. About this Refund Policy

This Refund Policy explains when you can cancel a purchase and obtain a refund for the Bestever.pics service. It forms part of, and should be read alongside, the Bestever.pics Terms of Service.

Defined terms used in this policy (such as Customer, Host, Organisation, Guest, Event, Service, Fees and Content) have the meaning given to them in the Terms of Service.

Where this Refund Policy and the Terms of Service cover the same subject matter, this Refund Policy prevails in relation to refunds and cancellations. All other matters continue to be governed by the Terms of Service.

2. Quick Summary

The key points at a glance:

• You have a cooling-off period to change your mind after purchase. It is 7 days for most Customers, and 14 days if you are a consumer resident in the United Kingdom or the European Economic Area.

• To qualify for a refund during cooling-off, the Event must not have started and the Service must not have been materially used.

• After the cooling-off period, all Fees are non-refundable.

• If Content is not uploaded during your Event because of a lack of internet connectivity, a problem with venue Wi-Fi or mobile coverage, or a temporary outage, you are not entitled to a refund.

• You can cancel an auto-renewing subscription at any time to stop future charges, but cancelling does not generate a refund for the current paid period.

• Nothing in this policy limits your rights as a consumer under your local law.

3. Cooling-off Period

3.1 Length of the cooling-off period

If you change your mind shortly after purchasing the Service, you may be entitled to a full refund:

• 7 days from the date of purchase, if you are a Customer resident in Australia, the United States, Canada, Singapore, or any country other than a country listed below; or

• 14 days from the date of purchase, if you are a consumer resident in the United Kingdom or any member state of the European Economic Area, in line with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU.

3.2 Conditions for a cooling-off refund

A refund under the cooling-off period is available only if, at the time you request the refund:

(a) the Event for which the Service was purchased has not yet commenced;

(b) no Content has been uploaded to, generated by, or downloaded from the Service for that Event; and

3.3 Immediate supply of digital services

If you ask us to make the Service available to you before the end of the cooling-off period (for example, by activating your Event, generating your Event QR code, or uploading your first Content), you agree that:

(d) the Service is supplied to you immediately; and

(e) you lose the right to cancel once the Service has been fully performed, and you may be charged for any use that has already occurred up to the point of cancellation.

This provision reflects Regulation 37 of the UK Consumer Contracts Regulations 2013 and Article 16(m) of the EU Consumer Rights Directive, and applies to cooling-off rights in other jurisdictions to the extent that those laws permit.

4. What is and is not Refundable

The table below summarises our refund position. It is a summary only and does not override the detailed provisions of this policy or the Terms of Service.

Situation	Refund position
You change your mind within the cooling-off period and your Event has not started	Full refund of the relevant Fees
You change your mind after the cooling-off period	No refund. You may still cancel auto-renewal to prevent future charges.
Your Event is cancelled or postponed by you	No refund. We can usually transfer the Service to a rescheduled Event at no extra cost, subject to availability.
Content is not uploaded during your Event due to lack of internet, venue Wi-Fi, mobile coverage, Guest device issues, or similar causes	No refund. This is addressed in clause 9 of the Terms of Service and is not a failure of the Service.
Temporary outage of the Service, whether planned or unplanned	No refund, credit or service-level rebate, subject to your non-excludable rights under applicable consumer law.
You did not use, or did not fully use, the Service during your Event	No refund.
You purchased the wrong subscription tier or Event type	No automatic refund. Contact us and we will try to accommodate an upgrade, downgrade or transfer at our discretion.
The Service has a major failure under the Australian Consumer Law or an equivalent non-excludable failure under your local law	You are entitled to a remedy as required by that law. See section 8.
Duplicate payment or clear billing error by us	Full refund of the duplicated or erroneous amount.

5. No Refund for Connectivity Issues or Temporary Outages

Bestever.pics is a QR-code based service that relies on Guests having functioning internet access, and on a wide range of third-party infrastructure, in order to upload Content during an Event.

No refund, credit or other remedy is available where Content is not uploaded, not delivered, or not available because of:

• a lack of internet connectivity at the Event venue;

• failure, congestion, or inadequate coverage of venue Wi-Fi or mobile networks;

• issues with Guest devices, including battery, storage, software, or compatibility;

• power failure at the venue;

• a temporary outage of the Service, whether planned or unplanned;

• a failure, outage or performance issue with a Third Party Service on which Bestever.pics depends; or

• any event of force majeure.

This position is set out in clauses 9 and 13.2 of the Terms of Service and is an important part of how the Service is priced. If you have a large or irreplaceable Event, we recommend that you also arrange independent photography or videography and do not rely on Bestever.pics as your sole means of capturing Content.

6. Cancelling a Subscription vs Requesting a Refund

Cancelling a subscription and requesting a refund are two different things. It helps to be clear about which one you want.

6.1 Cancellation of future renewals

You can cancel an auto-renewing subscription at any time through your Account settings, or by contacting us. Cancellation:

• stops the subscription from renewing at the end of the current paid period;

• does not refund Fees already paid for the current period; and

• allows you to keep using the Service for the remainder of the current paid period.

6.2 Refund of current period

A refund of Fees paid for the current period is available only in the limited circumstances described in section 4 of this policy (principally, during the cooling-off period and for duplicate or erroneous charges).

7. How to Request a Refund

To request a refund, contact us at [contact@bestever.pics] from the email address on your Account, including:

• your Account name or Organisation name;

• the Event reference or order reference;

• the date of purchase and the amount paid;

• the reason for your request; and

• any supporting information (for example, a screenshot of a duplicate charge).

We aim to acknowledge refund requests within 2 business days and to reach a decision within 10 business days.

Where a refund is approved, we will process it back to the original payment method used for the purchase. Once processed, refunds typically appear within 5 to 10 business days, depending on your payment provider. R66 is not responsible for delays caused by your bank or card issuer.

Refunds are paid in the same currency as the original payment. Foreign exchange differences between the date of payment and the date of refund are borne by the Customer.

8. Your Rights as a Consumer

Nothing in this Refund Policy excludes, restricts or modifies any right or remedy you have under applicable consumer protection law that cannot lawfully be excluded. The following summary is a general guide, not legal advice, and your specific rights depend on your country of residence.

8.1 Australia

If you are a consumer under the Australian Consumer Law, our Service comes with guarantees that cannot be excluded, including guarantees that the Service will be provided with due care and skill and be reasonably fit for purpose. If the Service fails to meet a consumer guarantee, you may be entitled to:

• a refund for a major failure, and compensation for any other reasonably foreseeable loss or damage; or

• the resupply of the Service if the failure is not major.

8.2 United Kingdom

If you are a consumer under the UK Consumer Rights Act 2015, the Service must be supplied with reasonable care and skill, and in conformity with any information given about it. You have a statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the rules about immediate supply of digital services in section 3.3.

8.3 European Economic Area

If you are a consumer resident in the EEA, you have rights under the EU Consumer Rights Directive 2011/83/EU and other applicable EU consumer law, including a 14-day right of withdrawal, subject to the rules about immediate supply of digital services in section 3.3.

8.4 United States

If you are a consumer in the United States, you retain all rights under applicable federal and state consumer protection law that cannot lawfully be waived. Some US states provide additional refund or cancellation rights.

8.5 Canada

If you are a consumer in Canada, you retain all rights under applicable provincial consumer protection legislation, including (where relevant) the Consumer Protection Act 2002 (Ontario) and equivalent legislation in other provinces.

8.6 Singapore

If you are a consumer in Singapore, you retain all rights under the Consumer Protection (Fair Trading) Act 2003, the Sale of Goods Act, and the Lemon Law provisions, to the extent they apply to the Service.

9. Discretionary Refunds and Goodwill Credits

From time to time, R66 may, at its absolute discretion, offer a goodwill credit, partial refund, or extension of Service in circumstances where no refund is strictly required under this policy. Any such discretionary action:

• does not create any precedent or obligation to act in the same way in future;

• does not constitute an admission of liability or failure by R66; and

• is conditional on the Customer releasing any further claim arising out of the same circumstances, unless otherwise expressly agreed.

10. Chargebacks and Payment Disputes

If you believe you are entitled to a refund, please contact us directly first. Raising a chargeback with your bank or card issuer without first contacting R66 may result in:

• suspension or termination of your Account while the dispute is investigated;

• R66 contesting the chargeback with evidence of your use of the Service; and

• recovery from you of chargeback fees, administrative costs and legal costs if the chargeback is found to be unjustified.

R66 reserves all rights to recover any sum written back by a card issuer, payment processor or bank in circumstances where the underlying Fee was properly payable.

11. Failed Payments, Declined Cards and Renewal Errors

If a payment fails or is declined, we will attempt to notify you and may retry the charge in line with standard payment-processor retry schedules. Your Account may be suspended or restricted if Fees remain unpaid.

If you believe a charge has been taken in error (for example, on a subscription you believed you had cancelled), please contact us within 30 days of the charge so we can investigate and, if appropriate, issue a refund. Claims raised after 30 days may still be considered but may be more difficult to verify.

12. Changes to this Refund Policy

R66 may update this Refund Policy from time to time. The version in force at the time you purchased or last renewed the Service applies to that purchase. The latest version is always available on the Bestever.pics website and material changes will be notified to Customers by email.

13. Governing Law

This Refund Policy is governed by the laws of New South Wales, Australia, and is subject to the dispute resolution, governing law, and local consumer law provisions set out in clauses 18, 19 and 20 of the Terms of Service.

14. Contact

Refund requests, cancellations, and questions about this policy should be sent to: